Please refer to the tracking number included in your shipping notification sent via e-mail. 

Orders can be cancelled or modified within one hour of order placement by request through this portal. While we promise to do everything in our power to accommodate your requested change, a portal submission does not guarantee a cancellation/modification for your order.

Please allow between 1-3 business days for your order to be processed and shipped.* (Standard shipping rates apply.)

Cos Bar offers complimentary two-day shipping for eligible orders** $100+. Orders may be split into multiple shipments depending on stock availability. Cos Bar is not responsible for any delays to the delivery of your order outside the company’s control including payment method issues, severe weather, theft, or other carrier-related issues. Cos Bar reserves the right to cancel orders at our discretion.

Online orders are processed on weekdays only. If an order is processed on a weekend, it will be shipped the following business day. Orders are not shipped on federal holidays.

*Orders shipped from New Jersey, or Carmel, CA may be shipped via USPS. Orders shipped to Hawaii may take between 14-30 days and will be shipped via USPS.

**Two-day shipping is not available for flammable products (see hazmat FAQ below). Orders containing these products will be shipped Standard Ground.

Cos Bar ships to all 50 states within the US.* At this time, we are unable to ship internationally or to U.S. territories including Guam, Marshall Islands, Palau, Puerto Rico, and the US Virgin Islands. 

*Hazmat items cannot be shipped to Hawaii or Alaska. Learn more about restricted hazardous materials here.

Please e-mail Guest Services at customerservice@cosbar.com with your order number and details pertaining to the shipment. Our team will reach out to the carrier on your behalf and open an investigation inquiry. If that investigation concludes that the package was lost or misdelivered, we will gladly send out a replacement shipment or issue a refund. Cos Bar is not responsible for any packages lost or stolen after delivery.

Hazmat (hazardous materials) are chemicals that are combustible, flammable, explosive, or otherwise deemed potentially harmful by the U.S. Department of Transportation (DOT). Some examples of hazmat products include but are not limited to: nail polish, hairspray, fragrances, self-tanning lotions/sprays, aftershave treatments. To comply with DOT regulations, all orders containing hazmat products will be shipped via Standard Ground. Hazmat products cannot be shipped to Hawaii or Alaska.

To qualify for a refund to your original payment method, products must be returned in new, unused condition with the original packaging sealed and intact.

If you opted in to Free Returns coverage at checkout, a prepaid return shipping label will be provided through the Returns Portal, and your refund will be processed within 5–7 business days after your return package is in transit.

If you did not purchase Free Returns coverage, you may still return eligible items, but the cost of the return shipping label will be deducted from your refund. To initiate a return for store credit, please see the process below.

Products that are unwrapped, opened, and/or lightly sampled are eligible for exchanges and store-credit returns. Items valued over $30 must be returned to receive an exchange or store credit.

Instant exchanges are available so you can receive your new products right away. A valid credit card is required to secure the exchange. If the original item is not returned within 7 days or is returned damaged beyond normal use, the card on file will be charged.

Cos Bar understands that beauty is personal and preferences evolve, so we offer complementary exchanges and store-credit returns for products that are lightly used. If you experience an allergic reaction, please email Guest Services at customerservice@cosbar.com and we will work with you to find the best resolution.

The following items are not eligible for return or exchange:

• Sale and final sale items
• Products designated as non-returnable due to safety or regulatory requirements

Our Guest Services team is here to help every step of the way with dedicated support, personalized recommendations for replacements or alternative products, and clear, proactive communication with no surprises.

To ensure fairness for all customers, excessive, abusive, or fraudulent return activity may result in return restrictions or refusal of future returns. Certain products may be subject to additional shipping and handling requirements based on safety regulations.