We accept the following payment methods: Visa, Mastercard, American Express, Discover, PayPal, Amazon Pay, Afterpay, Shop Pay, Apple Pay

For customers using the Venmo app on a mobile device with Venmo Checkout enabled, Venmo may also appear as a payment option at checkout.

If your order includes multiple items, it may be fulfilled and shipped from different locations. In these cases, you may temporarily see separate charges for each shipment or invoice.

Once your order has been fully processed and shipped, the charges should update to reflect the total amount originally authorized.

If you have any questions or concerns, please contact Cos Bar Client Care at (855) 267-2271 and have the following information available:

• The last 4 digits of the card charged
• The cardholder’s full name as it appears on the card
• The charge amounts and transaction dates

We’re happy to make this right for you. Please first make sure that you have entered your gift card in the correct section under Payments, not in the Discount section. Otherwise, please contact Cos Bar Client Care with the following information:

• Gift card code (back of the card)
• Any error messages you are seeing on your screen at the time of use

Gift cards may only be redeemed toward eligible products available on Cos Bar. Gift cards cannot be used to purchase services or additional gift cards.

For more information, please visit our gift card page.

There are a few easy ways to check your Cos Bar gift card balance:

• Check your gift card email — Open the original gift card email you received and click the link to view your gift card page. Your current remaining balance is always displayed there (note: the email itself may show the original issued amount, but the linked page reflects your up-to-date balance).
  
• At checkout — Your remaining balance will be displayed when you enter your gift card code at checkout on cosbar.com.
  
• Contact us — Reach out to our customer service team and we can look up your balance for you. [Link to Gorgias contact form or chat]
  
• In-store — If you have a physical gift card, visit any Cos Bar location and a team member can check your balance at the register.

Gift cards purchased in-store or on cosbar.com are treated like cash and do not expire. If you are being refunded for an order that was paid for with a gift card, the appropriate funds will be credited to that gift card.

Promotional gift cards are issued by Cos Bar and given out during events, as donations, or included in mailers. These do have an expiration date and are limited to one use per customer. Promotional gift cards expire 60 days post-issuance unless otherwise stated. Read more about promotional gift cards here. Cannot be combined with gift cards or promotional gift cards. Promotional gift cards will be honored for any in-store or online purchases during the valid period of the promo card. Promotional gift cards expire 60 days post-issuance unless otherwise stated. Valid purchase periods cannot be modified or changed upon request. Cos Bar is not responsible for replacing lost or stolen promotional gift cards. Cannot be redeemed for cash or store credit of any kind. Promotional cards have no value until activated. Non-transferable.

Cos Bar is not responsible for replacing lost or stolen gift cards.

Please contact call or email Cos Bar Client Care with the following information:

• Gift card code (back of the card)
• Original balance of the card upon issuance/purchase.