Check out our Store Locator for individual hours of operation. You can reach our Cos Bar Client Care team from 8 am to 5 pm PST daily.

Check out our Store Locator to find the nearest Cos Bar retailer to you!

You can contact your local Cos Bar retailer by phone or email. See Store Info & Events.

Cos Bar stores in Aspen (CO), Edina (MN), and Wailea (HI) offer a limited selection of beauty and spa services such as - but not limited to - facials, professional exfoliation, lash extensions, waxing, and more! Appointments can be made with our Beauty Specialists. You can contact your local Cos Bar retailer by phone or email. See Store Info & Events.

We appreciate the interest, but Cos Bar is a B2C luxury retail company, so we do not sell in bulk for wholesale.

We are always looking for opportunities to open in prime locations across the U.S. If you are a commercial/business real estate agents with a prospective location, please reach out to Client Care with your information.

At Cosbar.com, we have a maximum of 3 units of the same product per order.

We appreciate your interest in working with us! Please reach out to adit@cosbar.com with your product/brand deck with following information if not already included in your presentation:

- Current Distribution
- Brand Presentation
- US Order Form
- Top 10 Products in Ranked Order
- New Launches

Orders under $100 (subtotal after discounts)

• Standard: $7.95
• Expedited: $15.00

Orders over $100 (subtotal after discounts)

• Standard: Complimentary
• Expedited: $15.00

*Please allow between 1-3 business days for your order to be processed and shipped.*

Once your order has been shipped you will receive an email confirmation of the shipment with the tracking number. Orders may be split into multiple shipments depending on stock availability.

All Cos Bar orders are hand-picked and packed by our store team members. Cos Bar is not responsible for any delays to the delivery of your order outside of our control such as payment method issues, delays due to severe weather, theft, or other carrier-related issues beyond the company’s control.

Orders shipped from Red Bank, NJ may be shipped via USPS. Orders shipped to or from Hawaii may take up to 14 days and will be shipped via USPS. If your order contains a hazmat item, it will be shipped via Standard shipping and cannot be shipped to Alaska or Hawaii. We do not ship to freight forwarding addresses and reserve the right to cancel orders at our discretion.

Your tracking number is available on the shipment notification email we sent you! Please refer to the tracking number to track your order.
If you are unable to locate your tracking information, please contact Client Care with your order #.

Please allow 1-3 business days of processing time before your order ships. For further questions or concerns regarding shipping please email your inquiry to Client Care with your order #.

Editing an Order: Orders can only be edited (i.e. update shipping/billing shipping information or remove products) during the 1 hour grace period after the order is placed. Please reach out to our Client Care team for assistance. While we try our absolute best to elevate your shopping experience, this is a time-sensitive action and submitting a request does not guarantee that your order will be edited.

Canceling an Order: Your order can only be canceled prior to fulfillment. Please reach out to our Client Care team for assistance. While we try our absolute best to elevate your shopping experience, this is a time-sensitive action and submitting a request does not guarantee that your order will be canceled.

HAZMAT ( “hazardous materials”) are chemicals that are combustible, flammable, explosive, or otherwise deemed potentially harmful by the U.S. Department of Transportation. Some examples of HAZMAT products are, but not limited to, nail polish, hair spray, fragrances, self-tanning lotions/sprays, aftershave treatments. To comply with the U.S. Department of Transportation’s regulations, all orders containing any HAZMAT products will only be shipped Standard.

Hazmat products cannot be shipped to Hawaii or Alaska.

Cos Bar online orders are normally processed on weekdays only. If an order is processed on a weekend, it will not be shipped until the following business day. Orders are not shipped on weekends or on the following federal holidays:

New Year’s Day
Martin Luther King Jr. Day
President's Day
Memorial Day
4th of July
Labor Day
Columbus Day
Veteran's Day
Thanksgiving
Christmas

We are currently shipping to addresses within the United States only. We are also unable to ship to U.S. territories including Guam, Marshall Islands, Palau, Puerto Rico, and U.S. Virgin Islands.

It may take up to 24-48 hours for tracking information to be updated. Otherwise, please contact Client Care with your order #.

Our Client Care team will be happy to look into this for you! Please contact Client Care with your order #. Our team will open up a lost package investigation with the carrier on your behalf. If the investigation concludes that the package was indeed lost or misdelivered, we will gladly send out a replacement shipment or issue a refund. However, if the investigation concludes that the package was indeed delivered correctly, Cos Bar is not responsible for any stolen packages after delivery.

Please note that your replacement will be processed once we see movement on your return package tracking.

We want you to be happy with your order from Cos Bar, so if you are not satisfied with your purchase, we will readily accept returns. Just keep in mind that requesting a return and receiving a return label from Cos Bar does not guarantee a refund for the return. Refunds will be honored based on the original return request and on the condition of the products returned.

Please note the following conditions of the return policy:

- All products must be unused, unopened and in the original packaging.
- Items from the Sale category are final sale. No returns will be authorized.
- All returns must be authorized by Cos Bar and you must contact Client Care to receive a prepaid return label.
- Any unauthorized returns will not be refunded and Cos Bar will not be responsible for compensating your return shipping charges. Once a product is returned to Cos Bar, it will not be sent back to the client even in the event that the returned product(s) is not eligible for a refund.
- All return requests must be made and received at Cos Bar within 45 days of the purchase date to receive a refund. Any return requests made or returned packages beyond the 45 days of the purchase date will not be eligible for a refund.
- Cos Bar is not responsible for refunding the original shipping charges unless the return is a result of our error.
- Once your return package is received at Cos Bar, your return will be processed 7 business days. A refund confirmation email will be sent to the email address on the original order.

We’re happy to make this right for you. Please contact Client Care with the following information and note that your replacement will be processed once your return package tracking shows movement:

- Order #
- A picture of damaged product(s)
- A picture of the original packing slip (included in the shipment)

We’re happy to make this right for you. Please contact Client Care with the following information and note that your replacement will be processed once your return package tracking shows movement:

- Order #
- A picture of damaged product(s)
- A picture of the original packing slip (included in the shipment)

We’re happy to make this right for you. Please contact Client Care with your order #.

We’d be happy to send you a return label for qualifying returns. Please contact Client Care with the following information:

- Order #
- What is the reason for the return?
- Is the product unused and unopened?

Not at all. Cos Bar will gladly provide you with a prepaid return label.

We ask that you reach out to Cos Bar Client Care instead and receive a return label to ship your return back to us. If you absolutely must take your return to a local Cos Bar, please note that you refund will not be initiated until the package is shipped and received at our returns facility.

Your refund will be sent to the original form of payment. Please note that refund process times may vary depending on your financial institution. Refund may take between 7-14 business days to post.

Please contact Client Care with the following information:

- What is the error message (if any) that you are seeing on your screen?
- What kind of device are you using (Windows/Mac; mobile device, laptop, tablet)?
- If possible, please provide photo/screenshot of the issue you are experiencing.

Please contact ClientCare with the following information:

- The email address used on the order
- Your first and last name as submitted on the order

Sorry about that! If you don’t see a black “Add to Bag” button on your screen, this means the color you’ve selected is out of stock, though the product may be available in other shades. Disappointed that your go-to item is out of stock? You can always contact a Beauty Specialist at one of our stores for recommendations on similar products/colors.

Can someone help me?
Happy to help! Please contact Client Care or call us at (855) 267-2271.

Can I place an order by phone?
You are always welcome to place your order over the phone by calling any one of our Cos Bar retail locations. Find the store nearest to you!

We readily accept Visa, Mastercard, American Express and Discover, however, international credit cards are not accepted at this time. We also accept Paypal, Amazon Pay, Afterpay, Shop Pay, and Apple Pay. For shoppers who have the Venmo app installed on their mobile devices and enabled shopping through Venmo, this payment option may be available at mobile checkout.

Sorry, but gift cards can only be redeemed on available products sold on cosbar.com. Services and other gift cards cannot be purchased with gift cards. Learn more about gift cards here.

If your order contains more than one item it may have been split to be shipped from more than one location. This might be the reason why you’re seeing separate charges for each invoice on your order. Once your order is fully shipped and completed, the charges should be corrected to reflect the grand total that you have authorized on the order. If you have further questions or concerns about this please contact Cos Bar Client Care with your order # or call us at (855) 267-2271. Please have the following information handy:

- Last 4 digits of the credit card being charged
- Full name of cardholder as it appears on the card
- The exact dollar amounts charged and the dates of the charges

We’re happy to make this right for you. Please first make sure that you have entered your gift card in the correct section under Payments, not in the Discount section. Otherwise, please contact Cos Bar Client Care with the following information:

- Gift card code (back of the card)
- Any error messages you are seeing on your screen at the time of use

Happy to look it up for you! Please contact call or email Cos Bar Client Care with the following information:

- Gift card code (back of the card)

Gift cards purchased in-store or on cosbar.com are treated like cash and do not expire. If you are being refunded for an order that was paid for with a gift card, the appropriate funds will be credited to that gift card.

Promotional gift cards are issued by Cos Bar and given out during events, as donations, or included in mailers. These do have an expiration date and are limited to one use per customer. Promotional gift cards expire 60 days post-issuance unless otherwise stated. Read more about promotional gift cards here. Cannot be combined with gift cards or promotional gift cards. Promotional gift cards will be honored for any in-store or online purchases during the valid period of the promo card. Promotional gift cards expire 60 days post-issuance unless otherwise stated. Valid purchase periods cannot be modified or changed upon request. Cos Bar is not responsible for replacing lost or stolen promotional gift cards. Cannot be redeemed for cash or store credit of any kind. Promotional cards have no value until activated. Non-transferable.

Cos Bar is not responsible for replacing lost or stolen gift cards.

Please contact call or email Cos Bar Client Care with the following information:

- Gift card code (back of the card)
- Original balance of the card upon issuance/purchase.

Sorry, Cos Bar does not price match at this time.

We offer a discount code for 10% off your first order if you sign up for Cos Bar SMS texts and emails.

Unfortunately, we do not offer any exclusive discounts for professionals at this time.

We offer tiered discounts annually during our Friends & Family event, but not year round.

If you haven't already, please take the following steps to troubleshoot this issue:

- Make sure that you have entered the code correctly (i.e. change your O’s to 0’s or visa versa).
- Make sure that you have entered the code under the “Promotional Code” section and selected “Apply”.

Still experiencing issues? Please contact Cos Bar Client Care with the following information:

- Gift card code (back of the card)
- Any error messages you are seeing on your screen at the time of use

Discount codes are mostly exclusive to online purchases, however, there may be exceptions. Please refer to the page/email where the code was offered for the terms and details of use.

If your order has not yet been shipped, please contact Cos Bar Client Care immediately with the following information:

- Order #
- Gift card code (back of the card)

Promotional offers are not applicable to Gift Card or eGift Card purchases, out of stock items, items associated with existing auto-replenishment programs, items noted as ineligible, pending purchases, or purchases made outside of the promotional period. All purchases are subject to payment authorization prior to processing. Only authorized purchases will be processed within 1-3 business days and shipped. Processing times may vary depending on volume of orders during promotional period. Cos Bar reserves the right to cancel any order due to unauthorized, altered, or ineligible use of the promotion and to modify or cancel this promotion without notice due to system errors or unforeseen problems. Offer may not be used in combination with any other offer or discount. Other restrictions may apply.

Promotional offers will only be honored during the valid promotional periods and will not be modified or changed upon request.

Clients will earn 1 point for every $1 spent (excludes the purchase of gift cards, taxes and/or shipping). Every 99 points equals $3 off your purchase, but you can redeem any number of points at any time. B. Cos Loyalty members must be logged in to earned and redeemed their points. Points earned will not be posted to an account balance until the order has been fully paid/shipped. Learn more about the B. Cos Loyalty program here.

Yes. If there is no loyalty activity on the account for over 365 days, your points will expire to a balance of 0.

We’re happy to look into that for you! Please contact Cos Bar Client Care with the following information:

- Order # (online) from your confirmation email or Ticket # (in-store) provided on your sales receipt.

Please note that points are not award on items on sale, on sales taxes and shipping charges, or on gift card purchases.

50 points per Verified Purchase review, at the discretion of Cos Bar. Cos Bar reserves to right to decline to post a review, and therefore, to award no points for the review. Verified Purchase: Points will only be awarded on Cos Bar-approved reviews for logged-in customers who have made a purchase for the reviewed item on cosbar.com or at a Cos Bar retailer.

The B. Cos Rewards Program is provided by Cos Bar, which is solely responsible for the Program operation. Cos Bar reserves the right to change the terms or discontinue the Rewards Program at any time without any notice. Program members will receive one point for every dollar spent (excludes the purchase of gift cards, taxes and/or shipping). Rewards (dollar credits) cannot be combined with any non–sale related promotional offer, credited to an account, redeemed for cash, or applied to past purchases. Rewards are valid for one use only. If the purchase total is less than the value of the Reward, the difference cannot be credited to any account or redeemed for cash/merchandise credit. In the stores, Rewards will be applied and surrendered at the time of purchase. No additional Rewards will be issued after program termination. Rewards may not be sold or otherwise bartered or transferred. Points are awarded on all of your purchases (net of returns and credits) made in Cos Bar stores, on cosbar.com and on services within a Cos Bar spa. Points will not be awarded on gift card purchases; the redeemer of the gift card will be awarded points upon redemption of the gift card. Points cannot be used towards the purchase of a gift card or toward the purchase of a spa service. Point activity is detailed on your store receipts. In the event of a return/exchange of any eligible purchase that initially earned points, such points will be deducted automatically from the Account that was used for the eligible purchase. Points will be deducted at the same rate as they were earned. If Cos Bar determines that a Program Member has abused any of the Program's privileges, fails to comply with any of the Program Terms, or makes any misrepresentation to Cos Bar, Cos Bar may, in its sole discretion, take such actions as it deems appropriate, including without limitation, suspending such Member's privileges under the Program, revoking any or all of the points in such Program Member's Account, and/or revoking the Program Member's membership in the Program, in each case, with or without advance notice to the Member and without liability to Cos Bar.

We don’t currently offer customizable sample options, but we’re going on it! For now, all of our samples are selected at random from the store fulfilling your order. Please expect 2 samples from our top/most popular brands with your shipment.

We are happy to send you a sample of a product you are interested in as long as samples are available. Please note that Cos Bar’s sample selection varies by store location. We encourage you to contact your nearest Cos Bar to request samples where samples may be available to be mailed out to you. Or, if you require further assistance, please call Cos Bar Client Care at (855) 267-2271.

Cos Bar offers a variety of gift with purchase promotions on a monthly basis where your purchase can qualify for the gift by meeting a threshold. Details are available monthly on the homepage! Please keep in mind that the promotion runs while supplies last and you may receive a substitute free gift if the GWP you qualified for is out of stock. All purchases are subject to payment authorization prior to processing. Only authorized purchases will be processed within 1-3 business days and shipped. Processing times may vary depending on volume of orders during promotional period. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the promotion and to modify or cancel this promotion without notice due to system errors or unforeseen problems. Offer may not be used in combination with any other offer or discount. Other restrictions may apply.

Your online Exclusive GWP may have shipped separately from another location. Please allow additional 2-3 days to receive these if shipped separately and continue to track all of your shipments with the tracking numbers provided via email.

Get triple B. Cos loyalty points on your next purchase when you sign up for Cos Bar text alerts! To redeem triple points online, use the code received once you opt-in. To redeem triple points online, use the code received once you opt-in. To redeem in-store, show a beauty specialist your opt-in text during checkout. Offer cannot be used in conjunction with any other promotions or discounts. Valid on one purchase per customer only.

To sign up for Cos Bar text alerts, text COSBAR to 797979.

You can reply STOP COSBAR to cancel or HELP for help.

You can also sign up at any time by submitting your email address at the footer of our website on the bottom right corner.

If you no longer wish to be on the mailing list, you can unsubscribe from the mailing list by following the instructions on the email footer. When you sign up to become a B.Cos loyalty member, you can opt out of receiving Cos Bar emails and you will only be sent updates about your Loyalty point balances.