Privacy Policy & Terms of Service

Thank you for visiting CosBar.com. CosBar.com (“Site”) is operated by Cos Bar Retail, LLC. This privacy policy (“Policy”) applies to data collected by any of the Cos Bar entities (jointly “Cos Bar”) whether on-line, through this Site or in-store, in any of our stores (“Stores”) or in any other manner. Cos Bar is committed to protecting the personally identifiable information that we collect from our users through the Site or in-store, and we have implemented robust measures to be sure that the data we collect is properly obtained, stored and maintained in accordance with the most ardent standards in the industry.

CCPA Rights

What our Privacy Policy Covers / Third-Party Sites.

This Policy covers all personally identifiable information that Cos Bar obtains from you when you use services or features on the Site or in our Stores. We also like to interact with you on third party sites where we post content or invite your feedback, such as www.facebook.com/cosbar and www.twitter.com/cosbar ("Third-Party Sites"). This policy does not cover the privacy practices of those Third-Party Sites, or of companies that Cos Bar does not own or control, or the actions of people that Cos Bar does not employ or manage. You should check the privacy policies of those third parties when providing personally identifiable information through Third Party Sites. Our terms of use for the Site give you more information about how we can interact with you via Third Party Sites.

Binding Effect / Changes, Additions, Updates.

By using the Site or by expressly agreeing to these terms or by providing personal information to us in our Stores you are agreeing to be bound by the terms of this Policy. If you wish not to be bound by the terms of this Policy, we ask that you forgo the use of the Site. We reserve the right to make changes to this Policy at any time. We ask that you check this page periodically to see if we have made any changes. The version and effective date of the policy will be listed at the bottom of this page. In the event that you wish not to be bound by any of the changes to this Policy, we ask that you discontinue use of the Site.

What Personal Information is Collected

Depending on how you use Cos Bar, we may ask you to share personal information with us. Whether you choose to give Cos Bar information is completely up to you, but keep in mind that if you withhold information, you may not be able to use some of our services.

In certain locations throughout the Site and Stores, we will ask you for information, including some personal information. We collect only what we need for the particular purpose and hold it for only as long as necessary to accomplish that purpose, or otherwise as required or authorized by law. Specifically, as to the Site, we collect information from the following locations:

Registration – Create Account

In order to register, you will need to share your email address. You do not have to be a registered user to visit the Site, however, you will have to register if you want to place orders or make full use of our services. Once you register, you will have an account with Cos Bar and a password to access that account. In order to place an order, you will need to provide your name, address, billing information including your billing address if different and shipping address if different from your default address.

You may not use another person's account without permission, and you may not use anyone else's password. You should keep your registration current and complete. You are responsible for maintaining the confidentiality of your account and password. Please also let us know if there is any unauthorized use of your account or password. We recommend that you always log out from your account at the end of a session with us to prevent other people from accessing your account without your permission.

Checkout.

At checkout you may check out as a Guest or with your pre-existing account. If you check out as a guest we will ask you for your first name, last name, company, address and phone number.

Whether you are a registered user or not, before your purchase, by making a purchase you consent to become a registered user of the Site. You may choose to store your payment information for your convenience, including your credit card number, shipping and billing addresses in Your Account through your Account Dashboard. You can access this section to make changes at any time using your email address and password created as part of your User registration or purchase.

In conjunction with any purchase, you will be provided with the opportunity to subscribe to our mailing list. If you select this option, you will be sent an email asking you to confirm your subscription. You may unsubscribe from our mailing list at any time using the link provided in our email messages.

You may, if you wish, contact us through the Site via the Contact Us page or by telephone at 1-855-COS-BAR1 (1-855-267-2271) 8am–5pm PST. Should you choose to contact us through the Contact Us page on the Site you will be asked to provide your name, email address, phone number, and any message that you like. None of the entries are required and you may provide as much or little information as you like. Please provide enough to allow us to respond but please do not provide any confidential or sensitive information.

Chat Now with a Beauty Specialist. Should you choose to use our Chat Now feature, you may Chat with a Beauty Specialist, Ask a Question or Seek Order Assistance, Message a Beauty Specialist or Book an Appointment. Depending upon the feature you select, the information that we collect will be different.

Chat with a Beauty Specialist. We collect your preferred store, Your Name and your email address. Please provide enough to allow us to respond but please do not provide any confidential or sensitive information.

Ask a Question / Order Assistance - This takes you to our Contact Us page.

Message a Beauty Specialist. We collect your preferred store, Your Name and your email address or phone number for a text response as well as your message to us. Please provide enough to allow us to respond but please do not provide any confidential or sensitive information.

Book an Appointment. We collect your preferred store, Your Name and your email address or phone number for a text response as well as your message to us. We also collect your preferred appointment type, date and time.

Social Commerce and Other Third Parties.

We work with trusted third parties, including social network sites like Facebook and Twitter. We provide access to our Site by third parties and business partners so we can generate interest in our products among members of your social networks and to allow you to share product interests with friends in your network. The use of any features made available to you on our Site by a third party may result in information being collected or shared about you by us or by the third party. Information collected or shared through any such third-party features is considered "public information" by us because the third-party Sites made it publicly available. If you do not want us to be able to access information about you from Third Party Sites, you must instruct Third Party Sites not to share the information. We cannot control how your data is collected, stored, used, or shared by Third Party Sites or to whom it is disclosed. Please be sure to review the privacy policies and privacy settings on your social networking sites to make sure you understand the information they are sharing. If you do not want a third-party Site to share information about you, you must contact that site and determine whether it gives you the opportunity to opt out of sharing such information. Cos Bar is not responsible for how these third parties may use information collected from or about you. However, we do identify any areas on our Site where third parties share information about you.

Surveys.

From time to time, we may send or post on the site or a link in the Stores a survey requesting a rating of our service or a component thereof. We will also give you the opportunity to provide a message in connection with the rating that you provide. Participation in these surveys is optional. To the extent that you participate and provide any information we ask that you not include any personally identifiable information in your .

SMS – Text Messaging.

In some locations where we ask or allow you to provide your phone number, we will also ask you for consent to contact you by text message for the reasons stated at the time that you provide your number. By providing your number in this manner, you are giving your consent to receive marketing text messages (e.g., promos, cart reminders) from us at the number provided, Consent is not a condition of purchase. Message and data rates may apply.

How Cos Bar Protects Your Information.

Regardless of the manner in which we collect your information, we realize that our customers trust us to protect the personal information we collect. We take that task seriously. We maintain physical, electronic and procedural safeguards to protect your personal information. For example:

We use industry-standard Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our site. SSL authentication and encryption of the information that you send to us over the Internet help protect your online transaction information from third party interception.

We never display your full credit card number once it has been entered. We will only reveal the last four digits of your credit card for verification purposes.
We urge you to protect your own privacy. We recommend that you do not share your password with anyone or share your password in an unsolicited phone call or e-mail.

Data Storage and Security.

Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. For example, we cannot ensure the security of your data during transmission to us or the security of your data on an iPhone or on your Twitter page or on another computer. This reality is true of all Internet or data transmission use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.

How We Use Your Personal Information & How Long We Keep It.

We do not currently sell or share the personal information we collect from you. Before doing so, we will provide notice to you and give you the opportunity to remove your information prior to such sale or transfer. The information that we collect from you is used for the specific purpose it is provided such as to fulfill your order, charge your payment method or to communicate with you about your order. The information we collect can be categorized into a few types.

Category of Information	Length of Time we Keep the
Identifying Information: Your name, phone number, mail and email address, IP address, username, passwords, date of birth. Why? To fulfil your orders and interact with you generally.	For as long as you maintain an account with us or remain a customer plus as long as necessary for legal reasons or to protect our interests
Transaction Information: , security code (CVV), items purchased, items returned, item categories, and items that you have placed into your shopping cart and over what period of time. We maintain information about the brands you purchase, ratings and comments you make about a product or service. Why? To fulfil your orders and interact with you generally.	For as long as you maintain an account with us or remain a customer plus as long as necessary for legal reasons or to protect our interests
Communications: We collect the content of messages that you send to us through email, chat, SMS, text messages, surveys, Site forms and phone calls. Why? To initiate communications with you concerning placement or fulfillment of your orders or for marketing purposes as to products we feel you might like and to respond to your communications to us.	For as long as we believe the communications are relevant to our dealings with you.
Demographic Information: Age, birth date, gender, zip code, State, favorite store. Why? In the conglomerate to assess our product and offerings overall and as to you in particular as well as to assess the effectiveness and functionality of our website, offers, Stores and marketing materials.	For as long as you maintain an account with us or remain a customer and for as long as it provides us an insight as to the changes in our customer base plus as long as necessary for legal reasons or to protect our interests.
Audio : From your phone/video calls to our team members, or when you shop in our Stores. Why? To prevent fraud or other crimes, encourage safety generally and to protect our legal interests.	One year or longer as necessary for legal reasons or to protect our interests.
Website / App Usage Information: From your browsing and shopping behavior, how you interact with our website, products, and services. Why? In the conglomerate to assess our product and offerings overall and as to you in particular as well as to assess the effectiveness and functionality of our website, offers, Stores and marketing materials.	For as long as you maintain an account with us or remain a customer fand for as long as it provides us an insight as to the browsing/shopping behaviors, changes in our customer base, as long as necessary for legal reasons or to protect our interests.

How We Share your Personal Information.

We do not sell your personal information. Cos Bar may share your personal information with companies that perform services for us, delivering packages, sending postal mail and e-mails, analyzing customer data, providing marketing assistance, processing credit card payments, investigating fraudulent activity, conducting customer surveys, and providing customer service. They have access to personal information needed to perform their functions but may not disclose your personally identifiable information for other purposes.

The business partners that host these servers may have monitored and authorized access to this information only as it pertains to Cos Bar’s business needs.

Any personal information that you include in or in any content submitted when using our interactive services like Reviews and Ratings or through Third Party Sites will be displayed on our Site, so please consider this before submitting any such content. Please don't submit any information that you don't want the whole world to know.

Personal information may be shared with third parties as permitted by law for legal proceedings, investigation, subpoenas and other governmental or safety requests.

Employees may see information that you provide to us for purposes relevant to their work for us within the parameters described herein. We may also share review comments or other information you provide concerning an employee with the employee or other employees or contractors for purposes related to the employment or evaluation of our employees.

At this time, Cos Bar does not share any personal information with its affiliates.

We do share information with our trusted service providers to operate and improve our business and for marketing purposes to assess products and services, website, App and Store performance as well as any other business purpose permitted by law.

Cookies, Pixel Tags and Tracking

Cos Bar wants to give you the best possible experience when you visit Cosbar.com. We like to constantly update and improve the features on our Site, we like to personalize your browsing and shopping experience and we would like to recognize you when you return to Cosbar.com. We have a variety of ways of doing this.

We collect information about how you use our Site by setting and accessing cookies on your computer. A cookie is a small data file that identifies the web browser on a particular computer. No personal information is stored in the cookie itself. When you visit cosbar.com, a cookie will be sent to your browser and then stored on your computer's hard drive. We use these cookies to track information about how often you visit our web site, what pages you view, and where you go after you leave the site. We also link the visitor ID from your cookie to a user ID in our database to help us analyze web traffic and statistics. Other companies help us with data research and analysis, but they are prohibited from using that data for any other purpose. Cookies also help us improve your shopping experience by, among other things, keeping track of your preferences, recognizing you if you are a registered user, and tracking your order as you shop on Cosbar.com. If any of your personal information needs to be accessed during that process, you will have to log in or otherwise authenticate yourself. If you don't like cookies, you can set your browser to reject cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. For instructions, look at your browser's Help menu. Note that certain features of Cosbar.com may not be available if you delete or reject cookies.

Children Under 13.

If you are under the age of 13, you can look at our Site, but you cannot make a purchase. You also cannot become a registered user or use any service on our Site that asks for personal information. Our Site is not designed for or directed to children. We do not wish to collect personal information from children under 13.

This policy is designed to protect children. Certain State and Federal laws require us to take special steps to safeguard children's privacy.

If you register with us and we discover that you are under 13, we will delete your registration. We will send you a message if we do this. If you are under 13 and want to make a purchase, please ask a parent to place the order for you.

CosBar State Law Compliance.

In compliance with the California Consumer Privacy Act of 2018 (CCPA), as amended by the as amended by California Consumer Privacy Act (CPRA) we grant our data subjects certain rights and control over the information that we collect about them. As a data subject, we grant you the following rights:

YOUR RIGHTS	HOW YOU MAY EXERCISE THEM
The right to know about the personal information we collect about you and how it is used and shared;
The right to delete certain personal information collected about you;	You may submit your request via our Contact Us page or by phone at (855)267-2271.
The right to opt-out of the sale or sharing of your personal information;	We do not currently sell your personal information. We do share information with our service providers for the reasons set forth above. If you wish to opt out of the sharing of your information for cross-contextual behavioral advertising purposes, you may submit your request via our Contact Us page or by phone at (855)267-2271.
The right to not be discriminated against for exercising your rights under this policy;	The CCPA prevents businesses from discriminating against you for the exercise of your rights under the CCPA such as charging you a higher price or lesser services.
The right to correct the information that we have about you; and	You may submit your request via our Contact Us page or by phone at (855)267-2271.
The right to limit the disclosure of any sensitive information that we may have about you.	This includes your username, password, social security numbers, financial account information, or other sensitive information. We do not collect this information from customers. Employees may submit a request pertaining to this information via our Contact Us page or by phone at (855)267-2271.

While there are many exceptions to these rights provided under the law under which we may not be able to comply with your request in full; however, we will respond to your request, we will do so timely, and we will explain the actions taken in response to your request.

You may have other rights afforded by the laws of other states which the above is also intended to comply with. If you believe that you have a right not asserted above, you may contact us via our Contact Us page or by phone at (855)267-2271 with your request.

For more information about our privacy compliance policy and practices, you may submit your request via our Contact Us page or by phone at (855) 267-2271. We do not currently sell any personal information.